I was VERY DISAPPOINTED with eDiets. I had always read good reviews about the online weight loss system. I was being charged monthly for practically NOTHING! I was the one who had to look up the menus, shopping lists, exercise routines, etc. I wasn't notified by email when my account was charged, and when I tried to find a payment history, all that showed was when the money was taken out..nothing about how much. I called to cancel and was put on hold for 10 minutes. When I asked the associate how much I was being billed, she told me, but when I said I'd like to see a record, she rudely instructed me to look at my credit card statement. That's BS and BAD BUSINESS!! I think I'd check the BBB report before signing up. Last time I looked they had an F rating. (12/16/10)
posted Dec 17th, 2010 3:22 am
Marie Jones
eDiets is a poorly-managed racket with intentionally confusing, advertising. IN BOLD LETTERS it advertises GET A FREE WEEK OF FOOD which makes you think you can TEST it out, based on the wording. *****THEN, you find out you must SIGN UP FIRST WITH CREDIT CARD and order first meals blindly, (WHICH ARE NOT NEARLY AS NICE AS THE ONES SHOWN ON THEIR SAMPLE MENU). THE FREE MEAL DEAL seems to happen somewhere around the 7th week, if you last that long!!!!
There is NO WAY to CANCEL easily or reliably, particularly during the holidays. If you highly inspect their tricky website you will see that you can "SKIP" but not "Cancel" their meal plan online. You must trust that a live call will effectively "Cancel" your service but this is not possible during weekends or holidays, whereby they charge you for 2 weeks of food, instead of one!!! Each week costs around $119.00 . I explained (carefully) that I wanted to use this as a one week trial for an aged parent living alone, would need to see how the grandparent did on the meals, liked taste, overall quality, ease of use, etc. I was reassured that this was NO PROBLEM, of course it was!!!!
When I found out that my credit card was being charged for a 2nd week for another $119.00, after the grandparent clearly did not like the food, felt like the meals were week old left-overs with gourmet titles, but garbage-pale taste, I called again. ALL regular CUSTOMER SERVICE PEOPLE are useless, they put you on hold endlessly with a loud, obnoxious advertisement constantly running, while you wait for a SUPERVISOR.
Then when you get the supervisor, they tell you information THAT I COULD NOT FIND ON THE WEBSITE THAT IS CRITICAL, such as you can E MAIL THEM ON WEEKENDS, as someone is sent in to "CHECK" e-mails. ****THIS IS IN TOTAL CONTRADICTION TO THEIR TELEPHONE RECORDINGS WHICH SAY THEY ARE CLOSED FOR BUSINESS UNTIL MONDAY MORNINGS. Please, check it all out for yourself, (1) YOU MUST SIGN UP FIRST TO TRY FOOD, THE GET A FREE WEEK IS NOT APPLICABLE TO THE FIRST, TO SEE IF IT WILL SUIT YOU. (2) The EXIT CANCELLATION policy is intentionally difficult , confusing and took 4 hours of my time!!!! (3) The food tastes like week old left-overs and my aged grandparent was afraid to eat some of it, particularly the breakfasts. (4) Their so-called Customer Service is rude, robot-like and could care less about Customer Satisfaction. I hope they go out of BUSINESS, AS THEY DESERVE TO!
posted Dec 29th, 2009 4:37 pm
Jan
I loved the foods I chose from eDiets.com, and the delivery always arrived on the day they said it would. The problem was that on several occasions the flimsy food containers had cracked and the food inside had spilled out. That was totally unacceptable so I had no choice but to cancel my subscription. Imagine receiving a box of food and instead of the food being in their neat little containers, the food has spilled everywhere. It was a huge mess, a had lost a good amount of food (not to mention money), and I literally burst into tears upon seeing the mess. If they can ever fix this BIG problem, I would consider renewing my subscription, but not until.
User Feedback
(Page 1 of 1, 3 total comments)Kathy Ryan
-I was VERY DISAPPOINTED with eDiets. I had always read good reviews about the online weight loss system. I was being charged monthly for practically NOTHING! I was the one who had to look up the menus, shopping lists, exercise routines, etc. I wasn't notified by email when my account was charged, and when I tried to find a payment history, all that showed was when the money was taken out..nothing about how much. I called to cancel and was put on hold for 10 minutes. When I asked the associate how much I was being billed, she told me, but when I said I'd like to see a record, she rudely instructed me to look at my credit card statement. That's BS and BAD BUSINESS!! I think I'd check the BBB report before signing up. Last time I looked they had an F rating. (12/16/10)
posted Dec 17th, 2010 3:22 amMarie Jones
eDiets is a poorly-managed racket with intentionally confusing, advertising. IN BOLD LETTERS it advertises GET A FREE WEEK OF FOOD which makes you think you can TEST it out, based on the wording. *****THEN, you find out you must SIGN UP FIRST WITH CREDIT CARD and order first meals blindly, (WHICH ARE NOT NEARLY AS NICE AS THE ONES SHOWN ON THEIR SAMPLE MENU). THE FREE MEAL DEAL seems to happen somewhere around the 7th week, if you last that long!!!!
posted Dec 29th, 2009 4:37 pmThere is NO WAY to CANCEL easily or reliably, particularly during the holidays. If you highly inspect their tricky website you will see that you can "SKIP" but not "Cancel" their meal plan online. You must trust that a live call will effectively "Cancel" your service but this is not possible during weekends or holidays, whereby they charge you for 2 weeks of food, instead of one!!! Each week costs around $119.00 . I explained (carefully) that I wanted to use this as a one week trial for an aged parent living alone, would need to see how the grandparent did on the meals, liked taste, overall quality, ease of use, etc. I was reassured that this was NO PROBLEM, of course it was!!!!
When I found out that my credit card was being charged for a 2nd week for another $119.00, after the grandparent clearly did not like the food, felt like the meals were week old left-overs with gourmet titles, but garbage-pale taste, I called again. ALL regular CUSTOMER SERVICE PEOPLE are useless, they put you on hold endlessly with a loud, obnoxious advertisement constantly running, while you wait for a SUPERVISOR.
Then when you get the supervisor, they tell you information THAT I COULD NOT FIND ON THE WEBSITE THAT IS CRITICAL, such as you can E MAIL THEM ON WEEKENDS, as someone is sent in to "CHECK" e-mails. ****THIS IS IN TOTAL CONTRADICTION TO THEIR TELEPHONE RECORDINGS WHICH SAY THEY ARE CLOSED FOR BUSINESS UNTIL MONDAY MORNINGS. Please, check it all out for yourself, (1) YOU MUST SIGN UP FIRST TO TRY FOOD, THE GET A FREE WEEK IS NOT APPLICABLE TO THE FIRST, TO SEE IF IT WILL SUIT YOU. (2) The EXIT CANCELLATION policy is intentionally difficult , confusing and took 4 hours of my time!!!! (3) The food tastes like week old left-overs and my aged grandparent was afraid to eat some of it, particularly the breakfasts. (4) Their so-called Customer Service is rude, robot-like and could care less about Customer Satisfaction. I hope they go out of BUSINESS, AS THEY DESERVE TO!
Jan
I loved the foods I chose from eDiets.com, and the delivery always arrived on the day they said it would. The problem was that on several occasions the flimsy food containers had cracked and the food inside had spilled out. That was totally unacceptable so I had no choice but to cancel my subscription. Imagine receiving a box of food and instead of the food being in their neat little containers, the food has spilled everywhere. It was a huge mess, a had lost a good amount of food (not to mention money), and I literally burst into tears upon seeing the mess. If they can ever fix this BIG problem, I would consider renewing my subscription, but not until.
posted Jul 23rd, 2009 11:19 am